Effective Date: September 2024
RG Glass Services (“we,” “our,” “us”) is committed to protecting the privacy of our customers, website visitors, and any individuals whose personal data we process. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, interact with our services, or communicate with us.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, phone number, email address, and postal address when you fill out forms on our website or communicate with us.
- Service Details: Information related to glass services requested, including property details and job requirements.
- Payment Information: Payment details for billing purposes when purchasing services from us.
- Technical Data: Information about your usage of our website, including IP address, browser type, operating system, and website usage statistics.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- Providing Services: To process your service requests, deliver glass services, and manage your account.
- Customer Support: To respond to your inquiries, provide quotes, and communicate updates regarding services.
- Billing and Payments: To process payments for our services and provide receipts or invoices.
- Marketing and Communications: To send promotional materials, newsletters, or updates if you have opted into receiving such communications.
- Improvement of Services: To analyze trends and improve our services and website functionality.
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your data in the following instances:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, web hosting providers).
- Legal Requirements: We may disclose your personal information when required by law or to protect our rights or property.
4. Data Security
We take reasonable steps to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your information.
5. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to legal obligations.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communications.
7. Cookies
Our website uses cookies to enhance your experience and analyze website traffic. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for updates.
